These Terms & Conditions ("Terms") govern your access to and use of the Outrivo website, software, applications, APIs, and related services ("Service") provided by AI Global Synergy, a business registered in Pakistan ("Outrivo", "we", "us", or "our").
By creating an account, subscribing to a plan, or using the Service, you agree to these Terms. If you do not agree, you must not use the Service.
1. About Outrivo
Outrivo is an AI-powered business software platform that may provide features including lead discovery, business-data analysis, prospect research, website analysis, AI-generated content, email campaign assistance, automated follow-up, workflow automation, and related services.
Features may change, be added, suspended, or discontinued from time to time.
2. Eligibility
You must be legally capable of entering into a binding agreement in your jurisdiction.
If you use Outrivo on behalf of a company or organization, you represent that you have authority to bind that organization to these Terms.
3. Account Registration
Certain features require an account.
You agree to:
- provide accurate and current information;
- maintain the confidentiality of your login credentials;
- keep your account secure;
- notify us promptly of unauthorized access; and
- accept responsibility for activity occurring through your account.
You must not share, sell, transfer, or resell your account unless expressly authorized by us.
4. Subscription Plans
Outrivo may offer free, trial, monthly, annual, usage-based, or other subscription plans.
The features, usage limits, prices, and billing periods applicable to your subscription will be displayed at the time of purchase.
We may change pricing or plan features. Where required by applicable law, we will provide advance notice of material changes affecting an existing subscription.
5. Payments
Paddle.com is our reseller and the Merchant of Record for all Outrivo orders. When you buy a subscription or a verified email pack, Paddle sells it to you and handles the payment, sales tax, invoices, and refunds.
Your purchase is also subject to Paddle's buyer terms, which are shown at checkout. Refunds are explained in our Refund & Cancellation Policy.
We do not normally receive or store your complete payment-card number.
By subscribing, you authorize the applicable payment provider to charge the selected payment method for recurring subscription fees where recurring billing applies.
6. Renewal and Cancellation
Unless otherwise stated at purchase, paid subscriptions may automatically renew at the end of each billing period.
You may cancel your subscription through the available account or billing controls.
Cancellation normally prevents the next renewal but does not automatically create a refund for the unused portion of the current billing period unless required by applicable law or expressly provided under our Refund Policy.
7. Refunds
Refund eligibility is governed by our separate Refund & Cancellation Policy.
Nothing in this section limits mandatory consumer rights that cannot legally be excluded.
8. Acceptable Use
You agree not to use Outrivo to:
- conduct unlawful activities;
- send fraudulent, deceptive, threatening, or abusive communications;
- distribute malware or malicious code;
- conduct phishing or credential theft;
- impersonate another person or organization;
- violate applicable privacy, marketing, anti-spam, intellectual-property, or data-protection laws;
- upload unlawful or infringing material;
- attempt to gain unauthorized access to our systems;
- interfere with the security or operation of the Service;
- circumvent usage limits or security controls;
- scrape or extract data in violation of applicable law or contractual restrictions;
- use the Service to facilitate discrimination or other unlawful conduct; or
- use automated email functionality in a manner that violates applicable marketing or anti-spam requirements.
Additional requirements may be contained in our Acceptable Use Policy.
9. B2B Data and Lead Information
Outrivo may provide business information, company information, professional contact information, prospect information, or other data obtained from third-party sources.
Such information may become outdated, incomplete, inaccurate, duplicated, or unavailable.
We do not guarantee that:
- every contact is accurate;
- every email address is active;
- every business is currently operating;
- every prospect is interested in your product;
- a prospect will respond; or
- use of a particular lead will result in a sale, meeting, conversion, or revenue.
You are responsible for determining whether and how you may lawfully contact a person or organization.
Permitted use of lead data. Contact and company information that Outrivo finds for you (“Lead Data”) is supplied by third-party data providers. You may use Lead Data only for your own business-to-business prospecting or recruitment, including prospecting for your own clients if you are an agency. You must not:
- sell, resell, license, rent, share, publish, or otherwise make Lead Data available to any third party;
- build, compile, or offer any database, list, or data product from Lead Data, in whole or in part;
- use Lead Data for consumer marketing, credit, employment-eligibility, insurance, or tenancy decisions, or for any purpose prohibited by law; or
- extract Lead Data in bulk or by automated means beyond your normal use of the Service.
Deletion. When you delete Lead Data from Outrivo, or your account ends, we delete the Lead Data held for you, except where the law requires us to keep it.
Requests from individuals. If a person asks about information held about them in a data provider’s own database, we may pass the request to that provider.
Breaking these rules may lead to suspension or termination under section 17.
10. Email Campaigns and Automated Outreach
If you use Outrivo to create, schedule, or send emails, you are responsible for the campaigns conducted through your account.
You must comply with applicable laws and regulations concerning:
- commercial communications;
- consent and lawful communication;
- opt-out/unsubscribe requirements;
- privacy;
- electronic marketing;
- data protection; and
- suppression or do-not-contact requests.
You must not use Outrivo to send spam, phishing messages, deceptive communications, or unlawful marketing.
We may suspend campaigns or accounts where we reasonably believe the Service is being abused or used unlawfully.
11. AI-Generated Content
Outrivo may use artificial intelligence to generate text, recommendations, analysis, summaries, emails, prospect information, or other outputs.
AI-generated output may contain errors, omissions, outdated information, or inappropriate suggestions.
You are responsible for reviewing outputs before relying on them or sending them to third parties.
Outrivo does not guarantee that AI-generated content is accurate, complete, unique, suitable for a particular purpose, or free from errors.
12. Customer Data
You retain ownership of content and information that you lawfully submit to Outrivo ("Customer Data").
You grant us a limited right to process Customer Data solely as reasonably necessary to provide, secure, maintain, and improve the Service, subject to our Privacy Policy and your configuration of the Service.
You represent that you have the necessary rights and permissions to submit Customer Data to Outrivo.
13. Intellectual Property
The Service, including its software, interface, designs, logos, trademarks, technology, documentation, and underlying systems, is owned by or licensed to Outrivo and is protected by applicable intellectual-property laws.
Except for the limited right to use the Service under these Terms, no ownership rights are transferred to you.
You may not copy, reproduce, modify, reverse engineer, decompile, distribute, sell, lease, or create derivative works from the Service except where expressly permitted by law or by us in writing.
14. Customer Feedback
If you provide suggestions, ideas, or feedback regarding Outrivo, you grant us the right to use that feedback without compensation or restriction for improving the Service.
15. Third-Party Services
Outrivo may integrate with or rely on third-party services, including payment providers, cloud infrastructure, AI providers, email providers, analytics providers, databases, and other technology providers.
Third-party services may have separate terms and privacy policies.
We are not responsible for the independent operation, availability, or policies of third-party services.
16. Service Availability
We aim to provide reliable service but do not guarantee uninterrupted or error-free operation.
The Service may occasionally be unavailable because of:
- maintenance;
- upgrades;
- technical failures;
- third-party service outages;
- network problems;
- security incidents; or
- circumstances beyond our reasonable control.
17. Suspension and Termination
We may suspend or terminate access where reasonably necessary because of:
- violation of these Terms;
- unlawful or abusive use;
- non-payment;
- security concerns;
- fraudulent activity; or
- circumstances requiring us to protect the Service or other users.
Upon termination, your right to use the Service ends.
18. Disclaimers
To the maximum extent permitted by applicable law, the Service is provided on an "as available" and "as is" basis.
We do not guarantee:
- specific business results;
- sales;
- leads;
- meetings;
- email response rates;
- conversion rates;
- uninterrupted availability;
- accuracy of third-party data; or
- accuracy of AI-generated outputs.
19. Limitation of Liability
To the maximum extent permitted by applicable law, Outrivo and AI Global Synergy will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, business opportunities, goodwill, or data arising from use of the Service.
Nothing in these Terms excludes liability that cannot legally be excluded.
To the extent permitted by law, our aggregate liability relating to the Service will not exceed the amount you paid to Outrivo for the Service during the twelve months preceding the event giving rise to the claim.
20. Indemnification
To the extent permitted by applicable law, you agree to defend and indemnify Outrivo and AI Global Synergy against claims, losses, liabilities, and expenses arising from your unlawful use of the Service, violation of these Terms, infringement of third-party rights, or misuse of Customer Data.
21. Changes to These Terms
We may update these Terms from time to time.
The updated version will be published on this page with a revised "Last Updated" date.
22. Governing Law
These Terms are governed by the laws of Pakistan, unless mandatory laws applicable to you provide otherwise.
Any dispute will be subject to the jurisdiction of the competent courts of Karachi, Sindh, Pakistan, subject to applicable mandatory consumer-protection laws.
23. Contact
AI Global Synergy
Product: Outrivo
Address: A-388, Block D, Naya Nazimabad, Karachi, Sindh, Pakistan
Email: support@outrivo.io
Website: https://outrivo.io
By using Outrivo, you acknowledge that you have read and agreed to these Terms.