Privacy Policy

1. Information We Collect

Depending on how you use Outrivo, we may collect:

1.1 Account Information

• Name
• Business name
• Email address
• Password or authentication information
• Job title or business role
• Account preferences

1.2 Billing Information

Payments are processed by Paddle.com, our reseller and Merchant of Record. We may receive transaction information such as:

• subscription plan;
• transaction amount;
• currency;
• payment status;
• billing country; and
• transaction or subscription identifiers.

We generally do not store complete payment-card details.

1.3 Customer Data

You may voluntarily provide:

• company information;
• prospect information;
• contact lists;
• website URLs;
• campaign information;
• email content;
• documents;
• prompts;
• instructions; and
• other information required to use Outrivo.

1.4 Technical Information

We may automatically collect:

• IP address;
• browser type;
• device information;
• operating system;
• pages visited;
• referring website;
• approximate location derived from IP address;
• usage information;
• log information; and
• security information.

2. How We Use Information

We may use information to:

• provide and operate Outrivo;
• create and manage accounts;
• process subscriptions and payments;
• provide customer support;
• generate AI outputs requested by users;
• process and analyze Customer Data;
• improve the Service;
• detect fraud and abuse;
• protect security;
• communicate service updates;
• send marketing communications where permitted;
• comply with legal obligations; and
• enforce our Terms.

3. AI Processing

Outrivo may use third-party artificial-intelligence or machine-learning infrastructure to provide certain features.

Depending on the feature used, information submitted to Outrivo may be processed by these providers to generate requested outputs.

We will take reasonable measures to configure such services consistently with our contractual and privacy obligations.

Users should avoid submitting highly sensitive personal information unless the relevant Outrivo feature expressly supports such information.

4. Third-Party Service Providers

We may use third-party providers for:

• payment processing;
• cloud hosting;
• AI processing;
• email delivery;
• analytics;
• authentication;
• database services;
• customer support;
• security; and
• other infrastructure required to operate Outrivo.

These providers may process information on our behalf or independently according to their own terms and privacy policies.

We currently use the following sub-processors to provide the Service:

• FullEnrich SAS (France), which finds business email addresses for Lead Search, and may process the names, job titles, company names, and company domains of the people you search for;
• OpenAI, which writes emails and website analysis text, and may process the prompt, including your instructions and lead and website details;
• Google, for sign-in with Google, which may process your Google account email address and name.

When we add a sub-processor, such as a payment provider or a hosting provider, we will update this list first.

5. Payment Processing

Paddle.com is our reseller and the Merchant of Record for all Outrivo orders. We share with Paddle the information needed to complete your order, such as your email address, country, and the plan you choose. Paddle collects your payment details itself and processes them under its own privacy notice.

We receive information necessary to identify and reconcile transactions but generally do not receive or store your complete payment-card number.

6. Cookies and Analytics

We may use cookies, pixels, local storage, analytics tools, and similar technologies to:

• maintain sessions;
• remember preferences;
• understand website usage;
• measure performance;
• improve the Service; and
• detect security issues.

Where legally required, we will request appropriate consent before using non-essential cookies or similar technologies.

7. Marketing Communications

We may send transactional communications necessary to operate your account.

Where permitted by applicable law, we may also send promotional communications.

You may unsubscribe from marketing communications using the unsubscribe mechanism provided in the communication.

Unsubscribing from marketing messages does not necessarily stop essential service communications.

8. Data Retention

We retain information for as long as reasonably necessary to:

• provide the Service;
• maintain business and financial records;
• comply with legal obligations;
• resolve disputes;
• enforce agreements; and
• protect our legitimate business interests.

Retention periods may differ depending on the type of information.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet-based service can guarantee absolute security.

10. International Data Transfers

Because Outrivo serves international customers and may use international technology providers, information may be processed or stored in countries other than your country of residence.

Where required by applicable law, we will implement appropriate safeguards for international transfers.

11. Your Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including rights to:

• access information;
• request correction;
• request deletion;
• object to certain processing;
• restrict processing;
• withdraw consent where processing is based on consent; and
• request a copy of certain information.

Requests may be sent to:

privacy@outrivo.io

We may need to verify your identity before completing a request.

12. Customer Data and Business Contacts

If you upload or process information about your customers, employees, prospects, or other individuals through Outrivo, you are responsible for ensuring that you have an appropriate legal basis and the necessary rights or permissions to process and transfer that information to Outrivo.

You should not upload information that you are not legally permitted to process.

Every outreach email sent through Outrivo includes an unsubscribe link. When someone unsubscribes, we keep their email address on the sending customer's opt-out list, so that customer's campaigns and automations do not email them again. We keep this record while that customer's account exists, because deleting it would let the emails start again.

If you received an email sent through Outrivo and want your information removed, contact privacy@outrivo.io.

13. Children's Privacy

Outrivo is intended for businesses and professional users and is not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

14. Third-Party Websites

Outrivo may contain links to third-party websites and services.

We are not responsible for the privacy practices of third parties.

You should review their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The revised policy will be published on this page with an updated "Last Updated" date.

16. Contact

AI Global Synergy
Product: Outrivo
Address: A-388, Block D, Naya Nazimabad, Karachi, Sindh, Pakistan
Email: privacy@outrivo.io
Website: https://outrivo.io