1. 14-Day Refund
If you are not happy with Outrivo, you can ask for a full refund within 14 days of a payment, for any reason.
This applies to a new subscription, a subscription renewal, and a one-time verified email pack.
2. How to Ask for a Refund
Our orders are processed by Paddle.com, our reseller and Merchant of Record. To ask for a refund, either:
- go to paddle.net and look up your order with the email address you paid with; or
- email billing@outrivo.io with your account email and your order or receipt number, and we will arrange the refund with Paddle.
Refunds go back to the payment method you paid with. How long the money takes to show depends on your bank or card provider.
3. Cancelling a Subscription
You can cancel your subscription at any time from the billing page in your Outrivo account.
Cancelling stops the next renewal. You keep access to your plan until the end of the period you have already paid for.
After the 14-day refund period, cancelling does not refund the rest of the current billing period, unless the law where you live requires it.
4. Duplicate Charges
If you believe you have been charged more than once for the same subscription or transaction, contact us promptly so that we can investigate and, where appropriate, correct the duplicate charge.
5. Failed Payments
If a recurring payment fails, we or our payment provider may attempt to collect the outstanding amount.
Access to paid features may be restricted until payment is successfully completed.
6. Fraud and Refund Abuse
We or Paddle may refuse a refund where there is clear evidence of fraud or refund abuse, such as repeatedly buying and refunding the same plan.
7. Mandatory Consumer Rights
Nothing in this policy removes or limits any refund, cancellation, or consumer rights that cannot legally be excluded in your jurisdiction.
8. Contact
AI Global Synergy / Outrivo
Email: billing@outrivo.io